Every Conversation Has a Story.
We Help You Understand It.

Your contact center holds the voice of your business — but how much of it do you actually hear?

Today, most enterprises analyze just 1–2% of their customer-agent interactions.

That means 98% of critical insights, customer pain points, compliance risks, and sales opportunities are left unheard.

98%

Unanalyzed

Our platform changes that.

Introducing Contact CenterIntelligence Layer

for India's Next-Gen Enterprises

Built for the high-volume, multilingual, and regulatory-sensitive environments of India's lending, fintech, insurance, and service industries — our platform turns raw audio conversations into actionable intelligence.

What Our Platform Does

Analyze 100% of Customer Conversations

Automatically transcribe, tag, and evaluate every call — at scale — using custom-built ASR and LLMs trained on real Indian voices and dialects.

Extract Deep Insights with LLM-Powered Intelligence

Understand sentiment, behavior, compliance, and outcomes from each interaction. Was the customer frustrated? Did the agent offer the right solution?

Ensure Compliance, Protect Your Brand

From RBI collection guidelines to internal quality benchmarks — our system flags potential violations, aggressive behavior, and sensitive interactions.

Coach Agents with Context, Not Just Scores

Go beyond static scorecards. Deliver real-time, call-specific feedback to every agent — helping them improve tone, clarity, empathy, and adherence.

See the Bigger Picture

Our intuitive dashboards and call summaries help leaders track trends across teams, campaigns, and time — from agent behavior to customer satisfaction.

Why It Matters

98%

of calls go unanalyzed — leaving blind spots in quality, compliance, and CX

Manual QA doesn't scale — and is often biased, outdated, or delayed

Regulatory scrutiny is rising — especially in lending and debt collection

Customer expectations have evolved — empathy and clarity are no longer optional

Who We Serve

Lending and Collections Teams

Customer Service & Support Centers

Sales & Telesales Teams

Insurance, Healthcare, and Utilities

Multilingual, India-first Enterprises

Built Differently for India

Speech Recognition

Fine-tuned for Indian accents & dialects

Multilingual Support

Native support for Hindi, Tamil, Telugu, Kannada, Marathi, and more

India-First LLMs

Designed for Indian customer behavior, financial use cases, and multilingual conversations

Seamless Integration

API integrations for recordings and CRM systems

Empower Your Agents. Understand Your Customers.
Protect Your Business.

Don't just monitor calls. Make every conversation a strategic asset.

Every Conversation Has a Story.We Help You Understand It.